April 19th, 2022 – I’m Kenny Vaas and I started April 11th at inQdo Integration as a Support Consultant. I’m 31 years old and I live in Almere. Previously I worked for a company specializing in software for clothing retailers, where I started as a first-line service desk employee. As time passed I took on more responsibilities: projects, process guidance and of course helping out customers and colleagues.
I thoroughly enjoy truly understanding affairs and solving puzzles. I’m good at using context to comprehend processes. I’m also good at empathizing with customers and colleagues, and collaborating with people.
At inQdo Integration I’m the latest member of Team Operations. We proactively monitor the status of our various environments, with regards to resource utilization and errors in various integrations. We also handle customer contact and perform scheduled changes. Furthermore we communicate internally with the rest of the company regarding incidents, plan changes and so on. Finally, we also develop changes in existing integrations, for which I hope to play a significant role.
Gaining knowledge at inQdo Integration
Initially I expect to learn a lot about the technical functionality of all the tools and software we’re involved in, how customers operate, and how to handle incidents, tasks and so on. In time I expect to be more involved with improving our processes, expanding our documentation and be involved in developing changes.
I’m a colleague who is eager to learn, I’m communicative and reliable. And a colleague with whom you can also have a good talk and a laugh.
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